Frequently Asked Questions
Everything you need to know about your Nillkin experience.
Are your products 100% authentic?
Yes, every product sold on our official store is 100% genuine. You can verify the authenticity of your purchase using the security code found on the holographic sticker of the product packaging via our official website.
What is your global shipping policy?
We offer worldwide shipping to most countries. Orders are typically processed within 1-3 business days, and delivery times range from 7 to 20 business days depending on your location and the selected shipping method.
How do I ensure I am ordering the correct case for my phone model?
We recommend checking your phone's exact model name in your device settings. Each product page lists compatible models clearly. If you are still unsure, please contact our support team before placing your order.
What is your return and refund policy?
We offer a 30-day return policy for items in their original, unopened packaging. If you receive a defective or damaged item, please provide photo evidence within 48 hours of delivery to initiate a full refund or replacement.
Do Nillkin screen protectors work with ultrasonic fingerprint sensors?
Most of our tempered glass and film protectors are designed to be ultra-thin and high-transparency to maintain sensor compatibility. Please check the specific product description for 'Fingerprint Sensor Compatible' badges.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process for all our customers.